Classroom Services Unit and Classroom Projectors


The Classroom Services Unit (CSU) promotes and supports the ongoing efforts to develop teaching venues across SUA campuses (main campus and Solmon Mahlangu Campus). Housed under SUA’s Quality Assurance and Promotion Bureau (QAPB), the CSU is critical to the maintenance of conducive environments for teaching and learning. The unit is responsible for repairs and maintenance of the equipment such as electricity outlet points, lights, teaching boards, screens and projectors, and toilets.

Current Status – Active

iAGRI has supported the CSU from its initial planning through implementation. First, a policy manual was created to describe the roles, responsibilities, and structure of the CSU. In July 2014, a QAPB Administrative Officer was hired with iAGRI funds to oversee implementation of the CSU policy, and as a result many improvements were made to teaching venues and LCD projectors were installed in eight classrooms. Currently, the CSU continues to operate successfully, and SUA is in the process of hiring an administrator using internal funding sources.

Key Actors at SUA

The Quality Assurance and Promotion Bureau (QAPB) under the Deputy Vice Chancellor – Academic

iAGRI Coordinator

Program Coordinator, Lilian E. Mpinga

Experiment Timing

Start date of the first ‘Conversation that Matters’: August, 2012

Overall Completion

Overall Completion

Stage 1 – Conversations That Matter

SUA initially approached iAGRI with a proposal to install computer projectors in a number of classrooms across campus. As part of implementing this activity, iAGRI and SUA agreed to establish the CSU in order to ensure that the installed projectors would be secure and properly maintained.

Stage 2 – Ways That Work

The CSU is housed within SUA’s Quality Assurance and Promotion Bureau (QAPB). QAPB leadership worked closely with iAGRI staff to outline the policy and procedures that would guide the CSU. These were completed in 2013, and iAGRI agreed to fund a QAPB Administrative Officer to implement the policy during the first year of operation. The CSU became operational in June 2014, and has been been submitting a monthly activity and inventory reports which show improvement in facilities.

Stage 3 -Changes That Sustain

SUA is in the process of hiring a permanent, internally-funded CSU administrator.


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