Quality Management in Human Resources Management


The Quality Management in Human Resources Management project aims to improve business services delivery at SUA by incorporating quality management principles into HR systems. This effort is based on the understanding that SUA cannot excel in its core mandate of teaching, research and consultancy if support services are not delivered efficiently and effectively. Based on the findings of a participatory needs assessment and a baseline capabilities analysis, iAGRI has engaged consultants to deliver tailored training and engage SUA stakeholders in identifying and implementing system changes that will improve internal auditing capabilities.

Current Status – Active

In August 2015, the staff involved in human resources management completed a 3-month training program, which built their knowledge and skills and supported them as they initiated the identified systems changes. All the identified systems changes have been initiated, and progress towards full implementation is being monitored. Currently, iAGRI and SUA are finalizing plans for follow-on training which will support HR staff as they complete the system changes and demonstrate, through comparison to the baseline capabilities analysis, the impact of those changes.

Key Actors at SUA

This action is being implemented in partnership with the Chief Administrative Officer and his office under the guidance of the DVC (A&F)

iAGRI Coordinator

Program Manager for Leadership Development Asia Barnabas

Project Timing

Start date of the first ‘Conversation that Matters’: June, 2013

Overall Completion

Stage 1 – Conversations That Matter

Based on the findings of a risk assessment commissioned by USAID, SUA and iAGRI agreed that four risk areas identified in the report should be addressed through quality management training and improvement of administrative systems. Although HR was not identified as a risk in this report, the Chief Administrative Officer requested that his office be included in the targeted training and support being designed integrate quality management principles into SUA’s systems. iAGRI identified Kilimanjaro International Corporation (KI) as an implementing partner for the activity, which was to include both training and implementation support.

Stage 2 – Ways That Work

KI initiated training, coaching, and consultation in April 2015. One of their first tasks was to complete a participatory needs assessment and baseline capabilities analysis. Targeted training was then designed and delivered to human resources staff. In conjunction with the training, SUA staff identified a number of system changes that would improve the efficiency and effectiveness of HR management. Trainers worked with HR staff to categorize systems changes according to the effort required for implementation and then outline steps required to implement each system change.

Stage 3 -Changes That Sustain


iAGRI’s Project Director, Prof. David Kraybill having word with the speaker of the National Assembly of Tanzania honorable Job Ndugai at the STAKEHOLDERS STRATEGIC PARTNERSHIPS CONFERENCE & EXHIBITION'' at SUA with the theme “INVESTING IN AGRICULTURE RESEARCH AND INNOVATION CLUSTERS: A PATHWAY TO INDUSTRIALIZATION IN TANZANIA suanet.ac.tz/index.php/270-allarticles/867-stakeholders-strategic-partnerships-conference-exhibition ... See MoreSee Less

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