Quality Management in Procurement
The Quality Management in Procurement project aims to improve business services delivery at SUA by incorporating quality management principles into procurement systems. This effort is based on the understanding that SUA cannot excel in its core mandate of teaching, research and consultancy if support services are not delivered efficiently and effectively. Based on the findings of a participatory needs assessment and a baseline capabilities analysis, iAGRI has engaged consultants to deliver tailored training and engage SUA stakeholders in identifying and implementing system changes that will improve procurement.
In August 2015, the procurement office completed a 3-month training program, which built their knowledge and skills and supported them as they initiated the identified systems changes. All the identified systems changes have been initiated, and progress towards full implementation is being monitored. Currently, iAGRI and SUA are finalizing plans for follow-on training which will support procurement staff as they complete the system changes and demonstrate, through comparison to the baseline capabilities analysis, the impact of those changes.
Key Actors at SUA
This action is being implemented in partnership with the Procurement Management Unit and under the guidance of the DVC (A&F)
Program Manager for Leadership Development Asia Barnabas
Start date of the first ‘Conversation that Matters’: June, 2013
Stage 1 – Conversations That Matter
Based on the findings of a risk assessment commissioned by USAID, SUA and iAGRI agreed that four risk areas identified in the report should be addressed through quality management training and improvement of administrative systems. Procurement was one of these administrative areas. iAGRI identified Kilimanjaro International Corporation (KI) as an implementing partner for the activity, which was to include both training and implementation support.
Stage 2 – Ways That Work
KI initiated training, coaching, and consultation in April 2015. One of their first tasks was to complete a participatory needs assessment and baseline capabilities analysis. Targeted training was then designed and delivered to procurement staff. In conjunction with the training, SUA staff identified a number of system changes that would improve the efficiency and effectiveness of procurement.Trainers worked with procurement staff to categorize systems changes according to the effort required for implementation and then outline steps required to implement each system change.