The Change Management Model

In many organizations, the formal system stifles creativity and impedes change. Leaders of high-functioning organizations understand this tendency of formal systems and strive to reduce organizational inertia. They know that a healthy dynamic intentionally created between the formal and informal system can strengthen the capacity of the formal system to adapt to changing external circumstances. In other words, change can be managed by making the informal system a vital part of the organization. Leaders can do this by giving their “blessing” to experimentation in the informal system and by learning from the resulting findings and solutions that emerge.

iAGRI’s change management model is designed to revitalize SUA’s informal system and its interaction with the formal system through three essential steps:

Stage 1: Conversations that Matter
Defined as a discussion (1) on topics that are consistent with the strategic plan, mission, vision, or other guiding documents of the target organization and (2) that ends in a clear identification of what is going to be done, who is going to do it, and when it is going to be done.

Stage 2: Ways that Work
The search for ways that work (WTW) involves participatory learning and has taken two forms under iAGRI’s guidance at SUA: organizational experiments and study tours. An organizational experiment is an activity undertaken as an exploratory exercise to generate feedback and results useful for improving the formal system. A study tour involves carefully planned visits to successful organizations, with best practices and recommendations documented in a written report.

Stage 3: Changes that Sustain
Implementing changes that sustain (CTS) moves an activity from pilot effort to real organizational transformation. Changes are sustainable when they involve new or altered policies or procedures, implementation of the new or altered policies or procedures, specification of implementation performance standards, monitoring of the standards, and finances are secured at a level sufficient for the change to continue.


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